Content Moderation is Impossible


Content moderation at scale is utterly impossible to get ‘right’, where the online crowd and journalists and politicians all agree you’ve done the correct things. This doesn’t absolve sites from having to try, to do the best job they can under the circumstances. But it should make us a bit more sympathetic when we see stories about how terrible some site’s efforts at moderation are.

It's one thing to get things wrong from time to time. It's going to happen and we shouldn't always pile on them for every little mistake.

I don’t know the answers to any of this! The point I want to emphasize is that all of this is impossibly nuanced, impossibly complex, and impossible to do in such a way that satisfies everyone. You still have to draw a line somewhere, but be prepared to get yelled at anyways.

I'll leave finding the answers to people smarter than me, I'd just like to see a legitimate effort.